Shipping Information
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We currently ship to Germany and selected EU countries within the European Union customs zone, where no additional customs duties or fees apply.
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Orders are processed and shipped within 7 business days after payment is received.
Delivery Times
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Estimated delivery times are:
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Germany: 2-4 business days after shipping
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EU countries: 4-10 business days after shipping
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Please note that delivery times may vary due to external factors such as postal delays, holidays, or other circumstances beyond our control.
Shipping Costs
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Shipping fees are calculated at checkout based on your location and the weight of your order.
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Shipping costs are non-refundable, even if you return your order.
Returns & Return Shipping Costs
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If you wish to return an item, you are responsible for the cost of return shipping.
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Please ensure that any return is sufficiently prepaid. We do not accept returns sent without prior notification or returns sent with unpaid postage.
Customs & Import Taxes
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We only ship within countries where no customs duties or import taxes apply under EU regulations.
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You will not incur any customs fees or additional charges within our shipping regions.
Questions?
If you have any questions about shipping or returns, please contact us at: info@graveart.de
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire 14 days after the day on which you (or a third party nominated by you, who is not the carrier) received the goods.
To exercise your right of withdrawal, you must notify us clearly by email or letter at:
GraveArt, Stefan Röhm
Heinrich-Schliemann-Str. 25
72762 Reutlingen
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Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments received from you, excluding shipping costs, without undue delay and at the latest within 14 days from the day we receive the returned goods.
The refund will be made using the same payment method you used for the original transaction, unless otherwise agreed.
We may withhold the refund until we have received the returned goods or you have provided proof of return, whichever comes first.
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Return Conditions
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You must return the goods to us within 14 days from the day you informed us about the withdrawal.
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Returned items must be unused, in their original condition, and in the original packaging, where applicable.
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The customer is responsible for the cost of return shipping.
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Returns that are sent without prior notice or with unpaid postage will not be accepted.
Non-Refundable Shipping Costs
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Original shipping costs are non-refundable.
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You are responsible for the return shipping costs, even if you withdraw from the purchase within the 14-day withdrawal period.
Exclusions from Withdrawal
The right of withdrawal does not apply to:
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Customized or personalized items, unless they arrive damaged or defective.
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Goods that are not suitable for return for health protection or hygiene reasons (if sealed and the seal has been broken).